Schedule

This course is intended to provide participants with an understanding of the principles of communication specific to shore and ship-based personnel in shipowning, operating and management companies. The basics of personal behavior are explained together with the principles of proper communication to help improve the efficiency of a team, a relationship, or business process. Communication planning and meeting management are also dealt with giving the participant the opportunity for real-life simulation of a meeting and its constraints.

• Communication parameters, definitions of sender-receiver
• Communication channels, definitions of media
• Communication and teams
• Team conflicts, due to bad communication
• Handling criticism
• Meetings’ preparation and management
• Effective speaking and writing, definition of message
• Being a good listener
• Communication planning for various situations

Vessel and shore-based staff who wish to improve their communication skills. This course meets the requirements of the Royal Institution of Naval Architects and the Institute of Marine Engineering, Science and Technology for Continuous Professional Development.