Schedule

This course is intended to provide participants with an understanding of the structure and terms of the ISO 9001:2008 standard. It addresses the fundamentals of quality principles and how these are applicable in the maritime industry. The course is intended to familiarize participants with the process of incorporating the requirements of ISO 9001:2008 into a marine integrated management system with appropriate implementation as well as guidance on interpretation. The course also reviews techniques used in internal auditing for integrity enhancement and continual improvement. To reinforce understanding, extensive use is made of marine case studies.

• Overview of ISO 9000 standards
• Quality management principles
• Quality control and quality assurance
• Process approach and system approach to management
• Continual improvement (PDCA = Plan-Do-Check-Act)
• ISO 9001:2008 scope, requirements, terms and defi nitions
• Audit process
• Types of audits and basic steps in the development of an internal audit program
• Phases of an internal audit:
• Planning the audit
• Conducting the audit
• Reporting the audit
• Audit follow-up and verification
• Identifying the ‘Qualifi ed Auditor’
• Audit techniques including effective communication during audit investigations
• Case studies

Ship and shore-based staff requiring an understanding of the application of the ISO 9001 standard for auditing purposes.  This course meets the requirements of the Royal Institution of Naval Architects and the Institute of Marine Engineering, Science and Technology for continuous Professional Development.